In the event of a complaint, patients can take the following actions:

  • a statement can be written and addressed to VITAinLINEA Group's directorate. The patient will receive a written answer within 30 days;
  • ask the reception for a meeting with the directorate, specifying the reason of the complaint;
  • a verbal statement addressed to any of the structure's operators, who will address a written statement to the directorate who, if deems appropriate, will implement appropriate corrective actions to improve the service.