In the event of a complaint, patients can take the following actions:
- a statement can be written and addressed to VITAinLINEA Group's directorate. The patient will receive a written answer within 30 days;
- ask the reception for a meeting with the directorate, specifying the reason of the complaint;
- a verbal statement addressed to any of the structure's operators, who will address a written statement to the directorate who, if deems appropriate, will implement appropriate corrective actions to improve the service.